Frequently Asked Questions:

1 – Has my booking been cancelled?

Ireland v Italy – All hotel bookings have been postponed until the new dates unless we were specifically advised by email to postpone your booking until the new dates were announced.

France v Ireland – Unless you instructed us by email to keep your accommodation, it has been postponed pending rescheduling. For those who advised us by email that they wished to retain their booking, the hotel reservation remains valid.

Italy v England – None of our  flights are now operating. Due to the FCO travel advice, all hotel reservations are now no longer valid. Those who wished to travel will now be postponed to the later date, once we have been advised by the Federazione Italiana Rugby.

2 – Postponement – Is my package valid for the new date?

For those who wish to postpone and travel on the new dates, we will be in touch as soon as we have been advised of these dates. Whatever you decide to do, it is essential that you retain your match tickets.

Your package may be different owing to dates and availability.

3 – Refunds

As soon as the federations have announced the new dates, you will be offered the possibility of a refund or rebooking. At the moment, there is no official statement from the federations regarding this.

4 – Can I have a refund now?Whilst we understand that our valued customers may want an immediate refund. We will not be in a position to offer refunds until we receive the new dates and advice from the rugby federations.
Please be assured that our staff are working hard to resolve this ongoing issue.

5 – Travel insurance

If you are making a claim from your travel insurance policy, please email us with the subject line “INSURANCE  INVOICE” and including your booking reference number – this is what your insurance company will require from you for all claims.