Terms and Conditions
Cancellation Due to Fuel Supply Issues
In the event that we are required to cancel the charter flight because the airline is unable to source sufficient fuel, including where such shortage arises due to war or conflict, we shall not be held liable for any consequential losses. This includes, but is not limited to, the cost of match tickets, accommodation, or any other ground arrangements you may have booked independently.
In such circumstances, a full refund of the amount paid to us will be issued within 14 days.
PACKAGE HOLIDAY REFUND COVID GUARANTEE
Worldchoice Sports is responsible for all elements of the holiday package and shall make every effort to ensure that all services are of the quality described on the leaflet and tours are operated in accordance with the details contained therein, but reserves the right to modify arrangements in the circumstances arising providing that;
1. We shall make every effort to inform clients of any changes in hotel or itinerary. We shall be deemed to satisfy this clause if we notify the client of any changes before the payment of the balance becomes due or if we become aware after that time by sending a notice first class post within 24 hours of discovering the information.
2. Where a change in hotel or itinerary is necessary and the change does not result in deterioration in the services provided we reserve the right to make this change without compensation, or if it is impossible to provide an arrangement of equal quality we shall make that clear and make a cash adjustment to the cost of the holiday.
3. On rare occasions, a sporting event may have its date moved after a booking has been made. This is completely beyond our control. In circumstances such as these, we will move the booking to cover the new date. There may be supplementary charges incurred which we will endeavour to keep to a minimum.
Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time.
Most changes are insignificant and will be advised at the earliest possible date. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a departure airport. In the event of a minor change, we shall not be liable to pay you any compensation.
CHARTER FLIGHTS
With charter flights, operations are subject to obtaining slots and aircraft parking from departure and arrival airports. In the extreme event that slots are not obtained by the airline, we will refund you all monies paid but will not be responsible for any consequential costs incurred.
We reserve the right to cancel your travel arrangements. In this event, we shall refund monies paid. Again, we will not be held responsible for any consequential loss.
CANCELLATION BY WORLDCHOICE SPORTS
We reserve the right to cancel departures if numbers are insufficient to operate the tour in this event we shall refund monies paid.
CANCELLATION BY THE PASSENGER
The following scale of cancellation charges shall apply by the passenger;
PERIOD BEFORE DEPARTURE PERCENTAGE OF HOLIDAYS
IN WHICH CANCELLATION IS COST PAYABLE AS
RECEIVED CANCELLATION CHARGES
90 days or more – loss of deposit.
89-71 days 50%
70-30 days 70%
30 days or under 100%
Amendment fees will be £100 for a name change or as advised by the airline.
EU-261 only applies to any passenger departing from or travelling to an EU member state, on an airline based in an EU member state.
Please note that for certain travel arrangements e.g. many scheduled transport providers, the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. Please check your insurance policy to see if you are covered for the cancellation charge.
Cancellation charges may vary subject to airlines or other suppliers’ conditions
eg. Low Cost carriers such as Easyjet and Ryanair policy is no refund although changes are allowed subject to charge
BAGGAGE
There will be a baggage allowance of 20kgs per person or as advised by the airline. An excess charge may be payable if it is over this allowance.
LATE ARRIVAL BY PASSENGERS AND PASSENGERS DIFFICULTIES
Should a passenger arrive late at any halt en route in accordance with an itinerary notified to the client either verbally or in writing. Worldchoice Sports will not accept responsibility to delay departure and a passenger who misses a flight /vehicle shall have no claim against the company.
OPTIONAL EXCURSIONS
Please note that whilst excursions are pre-booked according to the clients instructions , a minimum number may be required to make the excursions viable and it cannot be guaranteed therefore you will be advised locally should an excursion not operate for any reason, in which case a full refund of the cost of the excursion will be made.
HOTEL AMENITIES
We shall make every effort to describe hotels as fairly and accurately as possible. Nevertheless, hoteliers can withdraw or change facilities/services after publication of our leaflet. We expect hoteliers to tell us of any significant changes without delay and, where possible, we will inform you prior to departure.
AUTHORITY TO SIGN CONTRACT
The signing of the booking form shall imply the acceptance of these terms by the signatory and all other passengers listed on the booking form and by signing the signatory is confirming that he has the full authority of those persons to sign on their behalf.
TRANSFERS
1. Worldchocie Sports will permit transfer of the booking to other tours or other dates more than 42 days prior to departure without forfeiture of deposit providing the client pays an administration fee of 50.00 per person.
2. Worldchoice Sports will permit assignment of the holiday to another client or clients subject to the following charges:
(a) more than 42 days prior to departure: 50.00 per person
(b) less than 42 days prior to departure: 100.00 per person
(c) Please be aware that airlines may impose charges in addition to the above. We would advise you of these at the time of any request to change.
BONDED TOUR OPERATOR
Worldchoice Sports is a bonded tour operator and meets with the requirements of the Civil Aviation Authority. Our ATOL number is 5772
COMPLAINTS AND DISPUTES
It is a condition of the contract between us that you raise any complaint with the relevant person as and when they arise. The relevant person is the hotelier for the complaints about hotel services and the tour representative about travel arrangements. (The tour representative will also attempt to assist in the event of any failure by the hotelier to resolve a complaint about the hotel). We cannot deal with complaints which have not been raised in this way. In the event that is found impossible to rectify a problem arising the holiday, we can normally agree an amicable settlement between us after you have returned from holiday, providing you write to us within 28 days of the completion of the holiday. If someone in authority such as the pilot or captain believes you are not fit to travel he or she may refuse to allow you on the aircraft. This will normally happen if they think you are likely to disturb or harm other passengers, in this case you contract us will cease immediately and we will no longer be responsible for you. Additionally if your behaviour is such that the hotelier feels unable to accommodate you, you may be asked to leave hotel in the instance no refund for lost nights accommodation will be made and the cost of any other accommodation or travel expenses will be borne by yourself.
We can only accept the responsibility for any injury, illness or death, if caused by our own negligence. Any claims for damages for injury, illness, and death arising out of your stay in the accommodation must be brought against the proprietor of the accommodation concerned and not against Worldchoice Sports. It will be subject to the law of the country in which the accommodation is situated. Neither we, nor the accommodation provider can accept responsibility for any damage, loss, delay, or inconvenience cause by circumstances beyond our reasonable control. Such circumstances include but are not limited to War, threat of war, riots, civil strife, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interruption or failure of a utility service or the acts of any local or national government.
GDPR compliance
GDPR
GDPR COMPLIANCE – General Data Protection Regulation
Sporting Events Global Ltd, trading as Worldchoice Sports and Independent Worldchoice Holidays.
Please see Downloadable Privacy Policy for full Privacy policy.
1.
Personal data may be collected by any member of staff for the purposes of marketing, issuing quotes and processing bookings. This data may include, but not limited to the following:
Names
Dates of birth
Contact details (Addresses, phone numbers, emails etc)
Passport details
The above may be termed as necessary contractual data in that some or all of the above details will be required when making a booking or issuing quotes or documents.
2.
When you subscribe to our website we will collect email addresses and mobile numbers for direct marketing, this includes text messages sent to your mobile phone. As a company policy, we do not pass ANY of these details on to third parties. Data is stored both on spreadsheets on our own server and external suppliers (such as Mailchimp and Iflow for emails and text messages.) Any data for marketing purposes remains for in house marketing under Worldchoice Sports
Customers are able to unsubscribe from emails by clicking the unsubscribe link at the bottom of the email. They are also able to unsubscribe from email and text messages by emailing info@worldchoicesports.com
These services are supplied free of charge to the customer who is never charged either directly or indirectly for marketing.
3.
Checking in for flights. We request that all customers submit passport details in sufficient time for checking in. For our own charter flights, these details are stored on a spreadsheet before submission to the airline. These spreadsheets are also stored permanently on our server.
Certain flight operators such as Ryanair, Easyjet etc may store your details for future use, allowing for a faster check-in.
If there are passengers under the age of 18, please ensure that you have the consent of parents or legal guardian.
4.
Payments taken by credit / debit card.
Payments taken over the phone or in the shop are processed securely by Barclays merchant services or WorldPay. Payments taken for online bookings are either made through our Barclays Merchant services or are made securely through a third party. Depending on the method selected, this will be either Stripe, Revolut or Worldpay. These are multinational financial agencies who use the latest technologies to combat fraud and trusted by millions worldwide.
5.
Phone conversations & emails. ALL conversations by telephone are recorded training and monitoring purposes.
6.
ESTAs/ Visas etc
When issuing visas or visa waivers, it is often necessary to collect more data than mentioned in part 1 of this document. This may include – but not be limited to the following:
Names of parents
Current or past employment
Next of kin
Contact details when in destination
Declarations regarding mental or physical health
Declarations regarding past history, Criminal records, expulsions etc.
7.
Storage of paper files.
All bookings will generate at least one page of data. This will include the names of the passengers on the booking, the address, the price of the product and the reference number of the booking. They are retained for future reference by staff and—upon request— external bodies such as the CAA, the police and in cases where a court order has been issued.In order to comply with our obligations under the ATOL licence scheme, we must be able to demonstrate each type of booking we make. The following data is required:
– Name of lead passenger
– Booking reference
– Cost of booking
– Type of booking
– Where necessary, a valid ATOL certificate has been issued.
8. Websites, social media and cookies
Www.worldchoicesports.com is set to automatically direct to www.worldchoicesports.co.uk—mention of one may be taken to include the other. For purposes in this document we will refer to “the website” or worldchoicesports.com.
For customers’ protection our site uses Secure Socket Layer (SSL) technology—this is evident when checking for the https:// prefix. This applies to worldchoicesports.com and worldchoicesports.co.uk.
The website has tracking pixels with Facebook and Google and allows us to analyse data of those viewing our site. This is used primarily for Search Engine Optimisation (SEO) purposes and for marketing analysis.
We advertise our products over Facebook, Google and Twitter. Occasionally with facebook we will pay for a campaign with a selectable customer base which may be based around location/ interests/ age etc. Customers are advised to check their own social media settings.
9. Status of the lead passenger
It has long been the company’s policy to deal only with the lead passenger when confirming or amending a booking. We may need to run a security check to satisfy ourselves that we are in fact dealing with the correct person. This prevents other named persons on the booking from making amendments to which the others may not agree and also prevents those not connected to the booking from obtaining data as per the Data Protection Act.
There may be instances where we are unable to contact the lead passenger (such as cases where a booking is made as a present and the lead passenger is unaware in which case separate bookers details would be required. It would then be incumbent on the booker to provide us with required details..
In situations where the lead passenger has died., we require proof of death from the next of kin and will make amendments accordingly in the name of the new lead. Charges may be applicable.
In all cases for amendments, we will need instructions in writing which may be emailed to us for speed and ease.
10. In the eventuality of a breach of information
Should the details of a customer inadvertently be shared with anybody else without their prior consent to permit identification in such a manner that their freedoms should be compromised, we will address the issue as soon as it is raised and inform the Information Commissioners Office within 72 hours to notify them of the breach.
(more information on the ICO website).
PRIVACY POLICY
PRIVACY POLICY
You may download a copy of our full privacy policy by clicking This Link
BREXIT
The Brexit process continues to evolve and speculation about the outcome is sure to play out in the media for some time to come.
Please refer to the government website guidance: https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein
FUEL SURCHARGE
Due to the volatility of fuel prices, we reserve the right to impose within a maximum of 20 days notice, a fuel surcharge of up to 8% on all flight inclusive holidays. You will have the option to cancel with a full refund if the cost of the surcharge exceeds 8% of your total holiday cost.
PRIVACY POLICY
You may download a copy of our full privacy policy by clicking This Link
BREXIT
The Brexit process continues to evolve and speculation about the outcome is sure to play out in the media for some time to come.
Please refer to the government website guidance: https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein
FUEL SURCHARGE
Due to the volatility of fuel prices, we reserve the right to impose within a maximum of 20 days notice, a fuel surcharge of up to 8% on all flight inclusive holidays. You will have the option to cancel with a full refund if the cost of the surcharge exceeds 8% of your total holiday cost.
